Custom Embedded Application for Traffic Lights With Voice Alerts
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Based in Germany, our customer is one of the world’s leading manufacturers of indoor and outdoor drainage appliances. They produce backwater valves, lifting stations, separators, small sewage treatment plants.
Dedicated Team, Time & Material
The customer needed to change their approach to handling incidents with appliances. The existing approach went as follows: the engineers at a facility detected malfunctions and informed the subcontractor plumbers who provided 24/7 support. But that approach did not ensure a fast response because of the time-consuming manual involvement. And the fast response time is critical because of significant potential damage.
Our customer decided to create an up-to-date tech solution—an automatic hardware monitoring and alarm system that will solve the problem of response time.
We’ve assembled a dedicated team of senior engineers with precise skill sets. The team clarified the requirements and proposed suitable architectural and implementation approaches.
The developed monitoring system has several structural components, distributed and running in such major locations:
Using the available connection options (GSM messages or TCP/IP), the appliance sends alarms to the cloud-based server component. On receiving the signals, the server determines where the device is installed, who is responsible for its operation on the user’s side, and which plumber to send for repairing and maintenance.
The system can also track the current state of devices. Based on historical data and the current state of the appliance, the system can predict possible malfunctions and notify personnel.
Thanks to built-in analytical features, the system efficiently tracks performance and incident response time. This helps to identify bottlenecks in the repair activities of specific plumbers and improve their performance.
After the initial release, our dedicated team kept providing the system support and maintenance personnel with assistance and improvements in the new versions of the solution.
The customer has further digitalized their business and entered the market with a brand new IoT solution that expands the existing market offerings.